I purchased a voucher for a car wash. When I got there they asked me if I wanted to upgrade to their full hand wash and detail package. I went ahead and did it because they promised my car would be as clean as a whistle inside and out. Before I had even made it into the reception area to pay for the service, someone came out and started throwing everything I had in my car in a plastic bag, I heard CD cases break, etc. Then he turned to me and asked me if it was all trash. I told him no and he continued to throw my possessions in a plastic bag.
They said it would take a few hours since it was a full service car wash. Six hours later and about twenty minutes before closing, I went ahead and called them, since I couldn't leave my car overnight and they said it had been ready for a while. When I went to pick it up I had a couple of wonderful surprises. One, the car still had pollen and dirt on it. It literally looked like they hadn't so much as run water on it. When I asked what happened they said the dirt was embedded and would not come out unless I buy their $300+ special package, that water wouldn't do anything. I walked to my car and took out a towel and ran it, dry, across the "stains" and they came right out.
Then I noticed the big one, my windshield had a crack in it. Not a little crack, but a foot long crack right down the middle. When I told them, as politely as I could manage by then, that they had broken my windshield they completely denied that was them and said it was already like that. When I asked to speak with a manager, they brought out their "windshield expert" who was the same guy who had been throwing the contents in my car in a bag and he told me sometimes small cracks get bigger because of temperature changes but that it wasn't their fault. I insisted they fill out a claim and they finally did. I was supposed to hear back from them within a few days and...not a word. I called and left messages over a dozen times and never heard back from them. On top of it all, when I unsubscribed from their e-newsletter, the manager called me to ask why I had done it. As soon as I started to explain why I was never, ever going to take my car there again, he remembered who I was and hung up on me. Way to go, Bubbles.
Review about: Car Wash.